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A significant technological wave is advancing toward the asset servicing industry. Over the next five years, Robotic Process Automation (RPA), blockchain, and cognitive systems will bring substantial changes, with profound and sustained impacts on service providers' operations.
These disruptive technologies simultaneously offer significant potential for asset service providers to enhance efficiency, reduce risks, and improve the quality of customer service. The advantages of disruptive technologies include:
1. Robotic Process Automation can automate a large volume of repetitive tasks, such as trade processing, reporting, and taxation, allowing human resources to refocus on more value-added work.
2. Blockchain can significantly reduce the amount of paperwork involved in asset servicing and make transaction processes more efficient and cost-effective.
3. Cognitive technology holds immense transformative potential. Asset service providers can utilize analytics and cognitive computing to develop business insights, make predictions based on historical data, and learn how to adapt to constantly changing markets.
Deloitte believes that when Robotic Process Automation, blockchain, and cognitive technology converge, service providers will experience further efficiency improvements. They will face decisions about which services to deliver to customers and how to retain them as profitable segments.
The report also provides examples of how asset service providers can deploy disruptive technologies to transform their business operations. |
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